How We Prevented Malware Attacks at Hachshara Insurance
Handling as many as 300,000 incoming files each month, Hachshara receives claims forms, identification documents, and other mixed media from clients on a daily basis. With customer-facing services enabling incoming files via email and website upload, the risk of zero-day and other file-borne attacks presented a real challenge.
Having no designated protection against file-borne threats, Hachshara had no way to validate the incoming files against malicious content. Employees had to continuously juggle the demand to process requests quickly with the need to take precautions before opening each file. With employees turned into gatekeepers, the insurer’s workflow was slow and inefficient, and the company was unable to improve performance due to security requirements…until they engaged with Votiro.