How to Secure Your Client-Facing Portal from Malware

April 12, 2020

Secure client portals provide a convenient channel for businesses and clients to communicate with each other and share files. Client portals are exceedingly common in service-based industries where professionals need a simple way to exchange data with clients: policyholders share documents with insurance companies, customers share tax, loan application, and financial documents with banks and financial institutions, patients share medical records with healthcare institutions, and other corporations’ portals enable clients to message the company, collaborate on documents, or perform other tasks.

However, receiving external files through online portals provides an attack vector for hackers. Every uploaded photo, e-form, or document increases the risk of a malware-infected file entering the company’s network, with disastrous data security consequences.

Building Trust in Uploaded Files

As more and more companies experience security breaches, incidents of compromised data are on the rise. According to the 2019 Cost of a Data Breach Report, the average time to identify a breach in 2019 was 206 days and the average time to contain a breach was 73 days. This indicates that companies are still not prepared to handle data breaches, even though they are becoming more commonplace. With the global average cost of a data breach estimated at $3.9 million, according to IBM, companies have compelling reasons to invest in preventative data security for secure data sharing.

Be proactive in safeguarding your network from malicious files by cleansing and securing external files before they enter into your internal system.

Protection for Client-Facing Portals and Safe Communication

Votiro Cloud for Web Applications API protects your client-facing portal from malware attacks – without interrupting business – keeping your company and clients safe.

Votiro Cloud for Web Applications API removes zero-day and all known and unknown threats from documents stored, accessed, shared, and collaborated via any client portal – across devices and data sources – before they enter your internal network. Every single file received via an online portal or file-sharing application is automatically sent to the Votiro Cloud for file sanitization and then sent back with complete functionality intact to maintain a seamless data flow. With clean files across the organization, enterprises are free to receive sensitive personal information from customers and other institutions, with no fear of content-borne exploits to penetrate their systems.

How Does it Work?

Votiro Cloud for Web Applications API can be deployed across web, file-sharing, FTP, and portable device infrastructure, and across email and applications using the API. Using patented Positive Selection technology (an evolution of Content, Disarm & Reconstruction technology – commonly referred to as CDR), every single document is disassembled into its smallest components, no matter the document’s type, ensuring no malicious code remains. The data is then replicated to the internal server for safe use. The technology sanitizes files in less than a second, ensuring there is no loss of productivity and workflows continue to be seamless.

What is Positive Selection technology?

Positive Selection Technology is an advanced cyber-threat prevention technology. Positive Selection assumes every file is malicious. It deconstructs all content before analyzing and removing any suspicious code or known threats. Once disinfected, the file is reconstructed, ensuring 100% usability is retained. Positive Selection technology is highly effective against both known and unknown threats; including zero-day targeted attacks, undetectable malware, and obfuscation attacks.

Votiro Cloud in Action

Watch the short video below that highlights how hackers can take advantage of a standard online banking portal through malicious code injected into customer check images, and learn how the Votiro Cloud API (previously called Votiro Disarmer) can easily prevent these types of cyber-attacks.

Used worldwide by governments, banks, insurance companies, defense agencies, pharmaceutical companies, and critical infrastructure companies, Votiro is a Gartner Cool Vendor award winner, and certified by the international standard of Common Criteria for Information Technology Security Evaluation (ISO/IEC 15408).


Malware attacks are on the rise – and financial institutions, insurance companies, healthcare companies, or any enterprise with client portals are especially vulnerable. Votiro Cloud sanitizes all external documents before they penetrate your internal environment, effectively protecting your client portal from malware attacks, without interrupting business productivity. For more information about Votiro’s award-winning Positive Selection technology and to get started securing documents that enter your network via your client-facing portal, schedule a demo today.