Support Engineer

Israel · Full time

About the Position

As a support engineer, you will be responsible for providing support for tier 2 issues, implementing Votiro solutions at customer sites, providing ongoing support, coordinate with R&D and QA teams, work hands-on with the customer and develop work procedures and documentation.


  • Experience in enterprise IT or Tier 2 support – at least 2 years.
  • Experience working with communication protocols (DNS, DHCP, SMB, FTP, TCP/IP), including application and error monitoring.
  • Understanding of network architecture and diagrams (for example: firewall, routers, Proxy, switches).
  • Hands-on experience with different operating systems (Linux\Windows preferred).
  • Experience with Active Directory and Microsoft Exchange servers (2016, 2019).
  • Familiarity with virtualization in VMware and Microsoft Hyper-V environments; an ability to set up and manage VMs.
  • Experience working with support teams around the world.
  • Service Oriented, have a can-do attitude, great communication skills, and a creative mind to solve problems.
  • Proficient in English.

Nice to have:

  • Familiarity with Kubernetes.
  • Relevant experience in a Cloud & SaaS environment.
  • Proven experience in writing scripts (batch, PowerShell).

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