Careers at Votiro
Interested in a career with Votiro? Feel free to explore the open positions below and send your resume to Inbal@votiro.com.
Customer Support Engineer (US Central)
Votiro is seeking a motivated Customer Support Engineer to be the company’s first line of customer care. As a Customer Support Engineer, you will be responsible for providing exceptional support to our customers, addressing their technical issues, and ensuring their satisfaction with our products and services.
The Customer Support Engineer’s responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
This is a US-remote position, specifically located in the Central US region.
Responsibilities
- Manage and handle all customer tickets and urgent requests which meet our SLAs.
- Be the focal point for our customers, identify their needs, and help them achieve their goals.
- Work with our customers/POC during implementation and production of their Votiro’s Server-based applications.
- Reproduce customer cases for detailed troubleshooting and analysis.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests, effective workarounds and knowledge base entries with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales and Marketing teams.
Requirements
- 3-5 years as a Tier 3 Technical Support Engineer (Software security industry) or similar CS role.
- Hands-on experience with OS (Linux\Windows)
- Strong understanding of K8S infra.
- Hands-on experience with virtual and/or Cloud-based Environments (such as VMWare and AWS\Azure)
- Familiarity and understanding of network communication, and protocols\technologies (TCP/IP, HTTP, Proxies and Load Balancers).
- Excellent troubleshooting skills and hands-on experience solving problems with a strong sense of customer commitment.
- Team player with a positive attitude, empathy, with high energy.
- Naturally curious and excited to learn new technologies.
- BSc in Information Technology or equivalent experience.
Cybersecurity Engineer – Pre-Sales (Singapore/Malaysia)
Full-Time
We are seeking a proactive and dynamic Cybersecurity Engineer – Pre-Sales to join our APAC/ME technical team. This role will bridge our Go-To-Market (GTM), Marketing, Product Management, R&D, and Support teams, while also supporting customers and partners in addressing cybersecurity risks associated with data and content transfers.
As a Cybersecurity Engineer – Pre-Sales, you will demonstrate Votiro’s solutions to prospective clients and ensure successful implementation and optimization for existing clients. You will collaborate with the sales team to understand client needs, deliver technical presentations, and provide expert guidance. You will also integrate customer feedback into our solution roadmap to ensure our technology remains relevant.
Responsibilities
- Pre-Sales
- Work with the sales team to assess customer needs and provide technical expertise.
- Conduct product demos, presentations, and workshops.
- Develop and present tailored technical proposals and solution architectures.
- Respond to RFPs, RFIs, and technical questionnaires with accurate information.
- Build strong client and partner relationships.
- Post-Sales
- Support solution implementation and integration, ensuring alignment with security requirements.
- Provide technical guidance and troubleshooting support.
- Conduct client training and create documentation.
- Monitor and optimize deployed solutions.
Travel Requirements
- Willingness to travel up to 30% within JAPAC and other countries.
Qualifications
- Bachelor’s degree in computer science, IT, Cybersecurity, or related field.
- 5-10 years of experience in cybersecurity engineering or consulting.
- Proven track record in pre-sales and post-sales roles.
- Excellent presentation and communication skills.
- Strong problem-solving abilities and technical troubleshooting.
- Relevant certifications (e.g., CISSP, CEH) are a plus.
Preferred Skills/Experience
- Knowledge of Active Directory, Windows, and Unix file systems.
- Knowledge of Linux and Kubernetes commands.
- Familiarity with email security, DLP, Microsoft M365, and unstructured cloud storage.
- Experience with Open API deployments and content/file security technologies.
- Hands-on deployment for POCs as well as troubleshooting.
Competencies
- Analytical skills and technical expertise.
- Sense of urgency and customer service focus.
- Strong problem-solving and communication skills.
- Adaptability and effective planning/organizing abilities.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance and paid time off.
- Opportunities for professional development and career growth.
- A dynamic, inclusive work environment focused on innovation and teamwork.
The Perks and Benefits
Stock Option Plan
You’re not an employee, you’re a partner! Every Votiro team member receives stock options, and are invested in our future, growth, and success.
Learning & Development
We love to enrich our employees with fresh perspectives by encouraging 10% of an employee’s time on personal projects.
Regional In-Person Meetups!
Our employees take care of business and we take care of them!
Global Reach
With an ever-growing presence in the U.S., APAC, and Israel, employees are part of a truly international team.
There are many reasons to choose Votiro.
Protecting governments, banks, and critical infrastructures worldwide, we are faced with many challenges daily, always looking for new and creative ways to overcome them.
At Votiro, we remain committed to our team’s personal and professional well-being and success. So, if you’re an out of the box thinker and you’re passionate about complex problem-solving, then this is the place for you.
Not seeing open positions that fit your interests? Reach out anyway!
Even if we don’t need someone with your awesome skillset right now, we’re always keeping an eye out for talent we may need in the future.